Privacy Policy

Who we are

Moncton Veterinary Walk-in & Urgent Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, contact us through the provided form, or communicate with us by SMS. By using our website and contacting us, you consent to the practices described in this Privacy Policy.

Information We Collect

When you use our contact form, book an appointment, or communicate with us, we may collect the following information:

• Name: To address you personally.
• Email Address: To respond to your inquiries.
• Phone Number (optional): To contact you if necessary.
• Message: To understand and respond to your request or inquiry.

How We Use Your Information

We use the information collected for the following purposes:

1. Communication: To respond to your inquiries, requests, or feedback.
2. Improvement: To enhance our services and website based on your feedback.
3. Legal Compliance: To comply with applicable laws and regulations.

SMS Terms & Conditions

By providing your mobile number and opting in, you consent to receive text messages from Moncton Veterinary Walk-in & Urgent Care.

Types of SMS communications

If you have consented to receive text messages from us, you may receive messages related to:

• Appointment reminders and confirmations
• Follow-up messages regarding your pet’s care
• Billing and account inquiries

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at Moncton Veterinary Walk-in & Urgent Care on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message frequency

Message frequency may vary depending on the type of communication and your interactions with our clinic. You may receive up to 2–4 SMS messages per month regarding your appointments or account status.

Message and data rates

Standard message and data rates may apply, depending on your mobile carrier’s pricing plan.

Opt-in method

You may opt in to receive SMS messages from Moncton Veterinary Walk-in & Urgent Care in the following ways:

• Verbally, during a conversation with our staff
• By submitting an online form (including our contact form or booking widget)
• By filling out a paper form in-clinic

Opt-out method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive.

Help

If you are experiencing any issues, reply HELP to any SMS message, or contact us directly at (506) 777-1235 or [email protected].

SMS Consent and sharing

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

By opting in, you confirm that you are the authorized user of the mobile number provided and agree to these terms.

Data Security

We take the security of your personal information seriously. We implement reasonable safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

Your Consent

By using our website and contacting us through the provided forms, you consent to our Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Moncton Veterinary Walk-in & Urgent Care

Email: [email protected]

Phone: 1-506-777-1235

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Last updated: 07/27/2026